Shipping, Returns and Product Related Frequently Asked Questions
I’d like to place an order
Thank you for your interest. Starting Nov 2024, we have switched to using Etsy as our platform for selling. You can place the order there (links are included on the shopping page)
How long does my order take to ship?
When you place an order, the order is fulfilled by us, i.e., pick, pack and ship the products twice a week, usually Wednesdays and Fridays. You will be able to track the order within 24 hours of the shipment having started. Shipping times, and when the order reaches you will vary based on your location, travel conditions and may be subject to force majure, i.e., any change in local conditions such as strikes, lockdowns etc, may have an impact
Do you offer international shipping?
Yes, we do. At this time, shipping is limited to about 90 countries. Please go ahead and place an order and your country should populate in the ship to list. If your country name does not show up, it does not mean that we cannot ship to you. In some cases, we may not not enabled it yet, please ask, and we will be happy to add your country where possible.
What is your return policy?
Due to the personal nature of the cards, all sales are final. However, in case of damaged products, please take open delivery in front of the delivery person, take clear photos and email them to us at admin (at) innerchildhealingdeck.us, and we will work with you on a solution.
I cannot find my country
If your country name does not show up, it does not mean that we cannot ship to you. In some cases, we may not not enabled it yet, please ask, and we will be happy to add your country where possible.
How long does it take for the products to ship?
About 5 days. All orders received up to Tuesday will be shipped on Wednesday and all orders received up to Thursday will be shipped on Fridays. Sometimes there can be delays, hence 5 days.
My tracking link does not work.
When the orders are packed by Shipmonk, they immediately send you the tracking number. However, it can still take upto a day or more, depending on when your deck was packed and it arrives at the shipping company, such as FedEx, USPS, UPS etc, receive the package and the package is scanned by them. The tracking link will become enabled at this point. If you have just received your email, please give it about 12 to 24 business hours before trying again
What are the terms for wholesale orders?
If you’re interested in stocking the deck in your shop, please email: INFO AT INNERCHILDHEALINGDECK DOT COM , with a CC to admin (at) innerchildhealingdeck dot us and we’ll get back to you with all the info. You may also use the contact us form located on this page
What are the deck details? (card, box, and guidebook)?
56 cards printed on 350 gsm card stock with a matte finish, sizes 76x130mm =2.99 x 5.12 inches
Borderless imagery with slightly rounded corners, with silver for matte-colored edges.
Printed on 100% post-consumer recycled card stock
Sturdy one-piece box with flip left cover box color printed with ribbon and matte finish
The 168-page guidebook that fits in the box on top of the cards